Effective Date: October 2025
At Transformula, we are committed to delivering a premium coaching experience and
results-driven service for every client. Because our programs involve significant time,
resources, and intellectual property, refunds are handled according to the following terms:
Once payment or deposit has been made and onboarding has begun (including receiving
program materials, accessing the Transformula App, or completing an initial consultation), no refunds are available unless required by Australian Consumer Law.
We strongly encourage all clients to complete their full program period to achieve the
intended results.
If your program includes a specific results guarantee (e.g. “90-day transformation or your
money back”), eligibility for that guarantee is conditional on meeting all program
requirements. These include:
Failure to meet these obligations voids the guarantee.
If a payment plan has been approved through Zip, Payright, or Stripe instalments,
cancellation of the coaching service does not cancel the finance agreement. The client
remains responsible for completing the agreed repayments directly with the finance provider.
In limited cases (such as serious medical conditions verified by documentation),
Transformula may, at its discretion, offer to pause or transfer your remaining program credit to a later date.
Refunds are not provided for change of mind, early withdrawal, or non-usage of services after access has been granted.
For refund or cancellation enquiries, please contact:
info@transformula.com.au
Perth, Western Australia
