Please read these Terms carefully before enrolling. By proceeding with any payment, onboarding, or access to program materials, you confirm that you have read, understood, and agree to be bound by them in full.
These Terms and Conditions ("Agreement") govern all coaching services provided by Transformula Coaching ("Transformula", "we", "Coach"), operated by Ziad Hatem, to you ("Client").
By enrolling in any Transformula program, making any payment, accessing digital materials, completing any onboarding form, or signing any document, you confirm that you have read, understood, and agree to be bound by this Agreement in full.
If you do not agree to these Terms, you must not proceed with enrolment.
Transformula provides personalised online fitness and nutrition coaching services, including:
All services are delivered exclusively online. All program materials are bespoke digital products created specifically for each Client.
Coaching programs are offered as structured 6-month or 12-month engagements. Enrolment constitutes a binding financial commitment to the full agreed program duration.
Transformula offers flexible payment options to accommodate individual circumstances:
Important: Payment plans are a financial convenience only. A monthly payment plan does not create a month-by-month arrangement and does not grant the right to cancel at any time. The Client is financially committed to the full program fee for the full program duration, regardless of which payment structure is selected.
All outstanding instalments remain payable in full even if the Client ceases participation in the program. Failure to make scheduled payments does not release the Client from their financial obligation.
Following enrolment and completion of required onboarding steps:
The training program is reviewed and updated on a cycle determined by the Coach:
Clients may request training adjustments outside this cycle in cases of injury or significant physical concern. The Coach will assess and respond at the next available check-in.
Each Client is assigned a designated weekly check-in day. On that day, the Client must complete and submit the weekly check-in form and upload their required progress photos to the coaching platform.
The Coach will respond within 24 hours of receiving the completed submission, providing a personalised Loom video review of the Client's progress, feedback, and any program adjustments.
If a Client fails to submit their check-in form and progress photos on their designated day, they forfeit coach feedback for that week. The Coach is under no obligation to provide a review for a missed or late check-in.
Exceptions may be made at the Coach's discretion for valid circumstances, including travel, illness, health concerns, or significant personal matters. Clients should notify the Coach in advance where possible.
Check-in completion is a core requirement for refund eligibility. The Coach monitors workout completion and check-in history. Clients who have not completed their check-ins, uploaded progress photos, or followed the program as prescribed may not be eligible for a refund, regardless of how long they have been enrolled. See the Refund Policy for full details.
All meal plan and training program changes are made on the weekly check-in day. Clients should raise any concerns or adjustment requests via their check-in form or via WhatsApp ahead of their check-in.
The Coach may, at their sole discretion, make changes at other times as a courtesy. This does not constitute an ongoing obligation to provide out-of-cycle adjustments.
Clients have access to the Coach via WhatsApp at any time. Clients should expect a response within 48 hours. The Coach is not required to be immediately available at all times.
The Client is responsible for their own progress and for proactively communicating with the Coach. The Coach does not initiate routine check-up messages between check-ins. If you have a concern, difficulty, or dissatisfaction with the plan — you must message your Coach promptly and allow them the opportunity to resolve it. Failure to do so may affect refund eligibility.
The Coach's primary structured obligation is the weekly check-in review. WhatsApp access is provided to support the Client, but the initiative to use it lies with the Client.
Clients must raise any dissatisfaction, concern, or difficulty with the program as soon as it arises and allow the Coach a reasonable opportunity to make adjustments before seeking a cancellation or refund. Raising concerns for the first time at the point of requesting a refund, without having previously communicated them, does not establish eligibility for a refund.
If a Client needs to temporarily pause their program due to valid personal circumstances (e.g. overseas travel, medical issues, significant family matters), they may apply to pause for a maximum of four (4) months total across the program duration.
During a pause period:
A pause is not a cancellation. The remaining program resumes once the pause period ends. Pauses exceeding four cumulative months are not available; the program will resume at the four-month mark regardless.
Transformula offers a structured, results-based refund policy. A standalone Refund Policy is available on the Transformula website. Key principles are summarised here.
If a Client requests a refund and does not meet the conditions for a full refund, a fixed amount of AUD $1,000 (or USD $1,000 for US Clients) will be retained from the total program cost paid. This covers the time, expertise, and resources invested by the Coach in:
The remaining balance of program fees paid (after deducting the AUD/USD $1,000 retained amount) may be refunded subject to the conditions in the Refund Policy.
Service is considered delivered once the Client has been granted access to their program materials — including the customised meal plan and personalised training program. From this point, the service is deemed to have commenced and the AUD $1,000 retained portion is immediately earned and non-refundable.
Unused program time does not entitle the Client to a refund. If a Client fails to engage with check-ins, does not complete workouts, or otherwise does not use the program, this does not constitute grounds for a refund. Refund eligibility is based on demonstrated compliance — not on the extent to which the Client chose to use the service.
A Client may be eligible for a full refund of all program fees paid (with no amount retained) only if they satisfy all of the following:
At the 24-week milestone, the same conditions apply for the weeks 12–24 period, and the eligible refund is 50% of the program fees for that period. Full details are in the Refund Policy.
A Client who has completed at least four (4) weeks on the program, can demonstrate compliance for that period, and has not seen satisfactory progress may be eligible for a partial refund of AUD $500 (or USD equivalent) from the retained amount.
Before any refund or cancellation is processed, the Client must participate in a resolution call (Zoom or phone) with the Coach. Refusal to participate in this call forfeits all refund rights, including return of any program fees beyond the retained amount.
If both Transformula and the Client mutually agree in writing to terminate the coaching Agreement before the program is complete, the Client will receive a refund of all program fees already paid minus the AUD $1,000 retained amount. All remaining and future payment instalments under the original payment plan are immediately waived and cancelled from the date the mutual cancellation is agreed in writing — the Client has no further payment obligations to Transformula from that point forward.
In circumstances where the Client has only made a single payment of AUD $1,000 and a mutual resolution cannot be reached, the Coach may, at their sole discretion, offer a goodwill refund of up to AUD $200. This is not an entitlement and does not apply where the Client has refused to cooperate, initiated a chargeback, or is in breach of this Agreement.
Mutual cancellation must be confirmed in writing by both parties — via email, WhatsApp, or a signed document. A verbal agreement alone does not constitute a binding mutual termination. Once documented, neither party may later dispute the agreed exit terms or seek additional refunds beyond what was agreed at the time.
To maintain program eligibility and protect refund entitlements, the Client agrees to:
Transformula commits to:
Note: The Coach's primary structured obligation is the weekly check-in review. Responses outside check-in days or outside business hours are provided as a courtesy and do not constitute a standard of service or an ongoing obligation.
Transformula coaching is for general fitness, nutrition, and lifestyle improvement only. Nothing provided constitutes medical advice, diagnosis, or treatment. Clients with existing health conditions should consult a qualified medical professional before commencing.
Results are not guaranteed. Individual outcomes depend on the Client's level of compliance, consistency of effort, adherence to the program, and external factors outside the Coach's control including lifestyle, sleep, stress, and medical conditions. Transformula commits to delivering a high-quality, personalised service — but cannot guarantee specific results for any individual Client.
The Client accepts full personal responsibility for their conduct during training. The Coach provides programming, technique guidance, and progressive load recommendations. However, the Client is solely responsible for:
Transformula accepts no liability for any injury sustained during or arising from the Client's participation in the training program, regardless of whether the Client was following the prescribed program at the time.
The Coach will make reasonable efforts to accommodate all dietary restrictions, allergies, and digestive sensitivities communicated by the Client. As individual physiological responses to nutrition vary, Transformula accepts no liability for any adverse health outcomes arising from the meal plan. The Coach's obligation is limited to making adjustments when issues are raised by the Client.
All coaching materials — including meal plans, training programs, check-in forms, Loom video reviews, templates, and digital content — are the intellectual property of Transformula Coaching.
Clients may not copy, share, distribute, resell, or otherwise reproduce any materials without prior written consent from Transformula. App access and digital tools are personal to the Client and non-transferable.
By enrolling in a Transformula program and making payment, the Client explicitly agrees not to initiate a chargeback, payment dispute, or reversal with their bank, credit card provider, or payment processor without first contacting Transformula directly and allowing a minimum of five (5) business days to respond and attempt resolution.
A chargeback initiated without following this process constitutes a breach of this Agreement. In the event of an unauthorised chargeback, Transformula reserves the right to:
By proceeding with payment, the Client acknowledges and accepts this chargeback policy in full. The Client's remedy for any dispute with Transformula is the refund and resolution process set out in this Agreement — not a bank chargeback.
Transformula provides an online coaching service that includes the immediate delivery of bespoke digital products — specifically, a fully customised meal plan and personalised training program — upon or shortly after enrolment. The Client expressly acknowledges and agrees to the following:
Note: Australian Consumer Law provides certain guarantees that cannot be excluded. Nothing in this Agreement limits any rights the Client may have under the Australian Consumer Law where those rights cannot be lawfully excluded. This clause operates to the fullest extent permitted by law.
This Agreement is legally binding on both parties from the moment the Client takes any one of the following actions:
The Client acknowledges that they have had a full and reasonable opportunity to read and understand these Terms before taking any of the above actions. The Client cannot later claim ignorance of these Terms on the basis that they did not read them.
Where a DocuSign contract or written agreement is presented to the Client at the time of enrolment, that signed agreement constitutes the primary binding document. These Terms and Conditions apply in full alongside any such contract and are incorporated by reference into it.
By proceeding with enrolment, the Client confirms that they have read, understood, and agree to be legally bound by these Terms and Conditions in full — including the Refund Policy, the Chargeback Protection clause, and the Digital Service Acknowledgement.
This Agreement is governed by the laws of Western Australia, Australia. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia. International Clients agree to submit to this jurisdiction.
Transformula reserves the right to update these Terms at any time. The current version will be published at transformula.com.au. Continued participation following an update constitutes acceptance of the revised Terms.
Business: TRANSFORMULA PTY LTD
Coach: Ziad Hatem
Website: transformula.com.au
Instagram: @ziadhatem98
Email: info@transformula.com.au
WhatsApp: +61 0452320072
