These Terms and Conditions (“Terms”) govern your use of coaching services provided by
Transformula (“we,” “our,” or “us”). By purchasing any coaching package, you (“Client,”
“you,” or “your”) agree to be bound by these Terms. Please read them carefully.
Transformula provides online fitness and nutrition coaching services through various
packages as described on our website. Services may include, but are not limited to,
customized training programs, nutrition plans, check-ins, and consultations.
3.1 Minimum Commitment
All coaching services require a minimum 12-week commitment. This commitment
period is essential to ensure adequate time for the program to be effective and for you to
see meaningful results.
3.2 Rationale for Commitment
The 12-week minimum commitment ensures that the work and passion we put into your
program is met with serious dedication from you. Research and experience show that
clients who commit to a defined period are more likely to adhere to the program and
achieve their goals. Once you experience the results, you will likely want to continue, but
until then, this commitment provides the structure needed for success.
3.3 Contract Signing
All clients are required to sign a digital contract via DocuSign confirming their
understanding and acceptance of the 12-week minimum commitment and all other
terms outlined in this document.
4.1 Payment Options
Payments can be made weekly or as a discounted lump sum for the full 12-week period
as specified in your selected package.
4.2 Payment Processing
All payments are processed securely through our payment processor. By providing your
payment information, you authorize us to charge the applicable fees according to your
selected payment schedule.
4.3 Late Payments
Late payments may result in suspension of services until payment is received. Repeated
late payments may result in termination of services without refund.
5.1 Response Times
• Standard inquiries will receive a response within 24 hours
• Urgent matters will be addressed as soon as possible
• Check-ins submitted on time will receive feedback by the next day.
5.2 Check-in Feedback
We commit to providing thorough feedback on all check-ins submitted on time. Missing
a scheduled check-in day may result in no feedback for that week unless the coach can
accommodate it in their schedule.
If a check-in is missed without prior notice, feedback for that week is not guaranteed and may be forfeited entirely unless the coach, at their sole discretion, is able to accommodate an alternative time. Clients are encouraged to submit check-ins earlier rather than later to maximize responsiveness.
5.3 Program Adjustments
Your coach will make appropriate adjustments to your program based on your progress
and feedback. These adjustments are at the coach’s professional discretion.
6.1 Results Guarantee
We offer a results guarantee subject to strict compliance with all program requirements.
To be eligible for a refund:
• You must have followed the program exactly as prescribed
• Completed all check-ins on time with required information
• Tracked daily weight consistently in the app
• Tracked all meals accurately as instructed
• Maintained consistency with training as evidenced in the app
• Attended all scheduled consultations
6.2 Refund Process
If you have met all compliance requirements and have not seen substantial, measurable
results by the end of your program period, you may request a refund by:
1. Submitting a refund request within 7 days of program completion
2. Providing documentation of full compliance with all program requirements
3. Completing an exit consultation to review your experience
6.3 Refund Exclusions
Refunds will not be issued if:
• You have not fully complied with all program requirements
• You have missed check-ins without prior approval
• You have not used the tracking app as instructed
• You have not followed the nutrition or training plans as prescribed
• You terminate the program before the 12-week minimum period
Due to the personalized and digital nature of the coaching services provided, no refunds will be granted for change of mind, lack of effort, or dissatisfaction arising from non-compliance with the program.
7.1 During 12-Week Commitment
Due to the nature of our services and the resources allocated to your program,
cancellations during the 12-week minimum commitment period are not eligible for
refunds except in extraordinary circumstances (serious illness, injury, etc.) which will be
evaluated on a case-by-case basis.
7.2 After 12-Week Commitment
After completing the initial 12-week commitment, you may cancel ongoing services.
All training programs, nutrition plans, and materials provided are the intellectual
property of Transformula and are for your personal use only. Sharing, distributing, or
reselling these materials is strictly prohibited.
9.1 Health Considerations
You should consult with a physician before beginning any exercise or nutrition program,
especially if you have any health concerns or conditions.
You acknowledge and accept full responsibility for any injuries, illnesses, or health conditions that may arise as a result of your participation in the program. You agree that Transformula and its coaches are not liable for any injuries, health issues, or damages resulting from the use of our coaching services, including but not limited to exercise execution, dietary changes, or lifestyle recommendations.
9.2 Results Variation
Results vary between individuals. While we strive to help all clients achieve their goals,
specific outcomes cannot be guaranteed and depend on various factors including
genetics, adherence, and individual response to the program.
Transformula’s liability is limited to the amount paid for services. We are not liable for
any indirect, consequential, or incidental damages.
We collect and process personal information in accordance with our Privacy Policy,
which is incorporated by reference into these Terms.
We reserve the right to modify these Terms at any time. Changes will be effective upon
posting to our website or notification to clients
These Terms are governed by the laws of Australia without regard to its conflict of law
provisions.
For questions about these Terms, please contact us at info@transformula.com.au.
By purchasing any coaching package and signing the client contract, you acknowledge
that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: April 19, 2025
